Discover
The guest gets in touch, makes a reservation or starts an interaction.
GUEST EXPERIENCE™
Recognise every guest.Before they have to explain everything again.
Reservations, preferences, occasions, history and useful service information brought together in a context that helps the team provide a better welcome.
More attention for the guest. Less information lost between reservations, the dining room and communications.
MF
GUEST PROFILEMaria Fernandes
Visits8
Last visit12 September
Next reservationSaturday · 20:30 · 4 guests
Known preferences
Quiet areaTable away from the entrance
Occasion
Birthday
Useful service information
Welcome her by name and confirm her table preference.
Context prepared for the team
AN ONGOING RELATIONSHIP
The experience does not begin when the guest sits down.
Every stage can contribute to a more useful context for the next interaction.
Recognise
The team identifies known history and information.
Prepare
Preferences and context help anticipate the service.
Welcome
The right information reaches the people who need it.
Remember
Useful history remains available for the next visit.
GUEST CONTEXT
Useful information, not just a contact record.
Guest Experience™ connects guest information to the real service context, helping the team recognise, prepare for and follow up on each interaction more effectively.
Preferences
Record preferences relevant to hospitality and service.
History
View previous interactions and visits where available.
Occasions
Identify recorded special moments to help prepare the experience.
Reservations
Connect the guest profile to the context of the relevant reservations.
Feedback
Keep relevant observations alongside the relationship history.
Relationship
Understand continuity and repeat visits without losing the operational context.
AT THE RIGHT MOMENT
Information should reach the team when it can make a difference.
The aim is not to accumulate data. It is to turn authorised context into better service preparation.
A better-prepared welcome
The team can recognise relevant information before the guest arrives.
Continuity between visits
The guest does not need to start the relationship again with every contact.
Shared context
Reservations and guest experience use information connected to the same guest.
More human attention
Less time spent looking for information and more time dedicated to service.
NEXT RESERVATION
Maria Fernandes
Saturday · 20:304 guests
Returning guest
Preference for a quiet area
Special occasion recorded
Context available to the team
TRUST AND PRIVACY
Knowing guests better does not mean collecting everything.
Guest information should remain governed by purpose, permissions and data protection rules.
Information with a purpose
Record only context relevant to the relationship and the service.
Controlled access
Platform permissions determine who can view or manage information.
Traceable actions
Important operations remain governed by the system and its records.
Data protection
Guest Experience™ operates within taevio.’s privacy and security framework.
HOSPITALITY WITH MEMORY
Turn context into attention.
The value lies in helping the team better recognise returning guests and prepare each interaction with more context.
More recognition
The team has the context to identify existing relationships.
More relevance
Known preferences can support more suitable preparation.
More continuity
The relationship follows the guest across different moments and channels.
More hospitality
Technology organises the context so people can focus on the guest.
GUEST EXPERIENCE™
Guests remember how they were welcomed.Your team can remember them too.
See how taevio. can connect reservations, preferences and history to support better-prepared hospitality.
Operational context with control, privacy and human oversight.