Telephone
Calls connected to the customer and operational context.
UNIFIED COMMUNICATION
Every restaurant conversation.One shared context.
Calls, WhatsApp, email, chat, SMS and QR no longer live separately. taevio. connects every contact to reservations, orders, preferences and customer history.
The team responds with context. AI automates repetitive work. Control remains human.
Inbox
LIVEMF
Maria FernandesWhatsApp
Reservation · Saturday 20:30
Could you move the reservation to 20:30 and keep a quiet table?
Context available
Returning customer8 visits
Preference: quiet area
Suggested reply
Ready for reviewOf course, Maria. I can update the reservation to 20:30 while keeping your preference for a quiet table.
ONE POINT OF CONTACT
The customer chooses the channel. The operation keeps the context.
Every conversation enters the restaurant’s same operating system, without asking the team to rebuild the history across multiple tools.
Conversations and follow-ups on the channel many customers already use.
Requests, confirmations and communication organised in the same history.
Chat
Digital service connected to reservations, orders and the restaurant’s knowledge.
SMS
Operational messages and follow-ups when configured.
QR
Interactions started in the restaurant and connected to the table or service context.
Channel availability depends on configuration and integrated providers.
OPERATIONAL CONTEXT
The conversation arrives already connected to the restaurant.
The team no longer receives just a message. They receive the message, the person and the context needed to act.
01Identify
Recognise the customer, reservation, table or order when that information is available.
02Understand
Bring together history, preferences and the current operational status.
03Act
Respond, update or hand over without losing the original context.
Shared context
- Customer
- Maria Fernandes
- Reservation
- Saturday · 20:30 · 4 people
- Preference
- Quiet table
- History
- Returning customer
- Operation
- Table to be assigned
AI + TEAM
Automation when it helps. People when it matters.
taevio. can prepare, respond and run defined workflows. When a situation requires human judgement, the conversation continues with the team without losing its history.
1
Message received2
Context identified3
AI prepares the next action4
Human review when needed5
Conversation continues in the same historyHuman control
The team retains authority over responses, rules and sensitive actions.
Handover without losing context
The customer does not need to repeat everything when the conversation moves to a person.
Restaurant knowledge
Communication can use operational information and approved knowledge.
Traceable history
Conversations and actions remain linked to the context that originated them.
LESS FRAGMENTATION
Communication that follows the service.
Before, during and after service, every contact remains connected to the same operation.
Fewer tool changes
More context available where the team works.
More continuity
The conversation follows the customer, not just the channel.
Useful history
Previous interactions help the team understand the current situation.
Better coordination
AI and the team work from the same operational information.
COMMUNICATION HUB™
A conversation can start on any channel.The context does not have to start again.
See how taevio. can connect communication, customers, reservations and operations in one flow.
Built for hospitality. Designed for real operations.