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Documentation Center™
The public help entry point of taevio.
Guides, module documentation, integrations and answers for restaurants, partners and integrators.
This documentation is public. It is not the internal technical documentation of the platform.
DOCUMENTATION CENTER™
Documentation Center
5
Getting started with taevio.
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Guides
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Discover the module
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Frequently asked questions
Getting started with taevio.
The path followed by a new establishment, from account to first service.
Declare an establishment
Each establishment carries its own opening hours, rooms and configuration.
Invite the team
Access is granted role by role, with no shared account.
Publish the catalogue
Menus, items, allergens and prices are prepared before the first service.
Run a first service
Reservations, floor plan and orders are used together from day one.
The exact steps depend on the establishment configuration and the subscribed plan.
DOCUMENTATION CENTER™
Discover the module
01
Restaurant OS™
The operational core: reservations, tables, orders and kitchen.
02
Guest Experience™
Recognising a guest and respecting confirmed preferences.
03
AI Employees™
Assistants that support the team, always under human supervision.
04
Communication™
Phone, email, chat, QR code, SMS and WhatsApp in one history.
05
Commerce™
Payments, invoicing, subscriptions and coupons.
06
Integrations
Connecting taevio. to the tools already used by the establishment.
Guides
Task-based walkthroughs for the daily operation of an establishment.
Manage reservations
Create, move, confirm and close a reservation with its full history.
Prepare the floor plan
Rooms, tables and capacities are described before assignment.
Take and follow orders
An order moves through explicit states from opening to payment.
Use the kitchen display
Preparation is followed live, with no paper ticket.
Work with guest profiles
Recognition, preferences and history are used with consent.
Read your analytics
Reports describe the activity of an establishment over a period.
Guides describe the platform behaviour, not a contractual commitment.
API
The public API is being prepared.
The public API is not available yet. No endpoint, key or contract is published at this stage.
Status
The public API is not published yet.
Planned scope
The first scope will cover reservations, orders and guests.
Authentication
Access will be authenticated and scoped per establishment.
Integrator contact
Integrators can contact the team to prepare a connection.
Frequently asked questions
Answers about this public documentation.
Who is this documentation for?
Restaurants, partners and integrators. It is not the internal technical documentation.
How often is it updated?
Content is reviewed and republished as the platform evolves.
Which languages are available?
Documentation follows the platform languages: Portuguese, French and English.
How do I get support?
The support level depends on the subscribed plan.
Is an API available?
The public API is being prepared; the section above describes its status.
Who can I contact?
The taevio. team answers product, integration and contractual questions.
DOCUMENTATION CENTER™
Need help going further?
Our team supports restaurants, partners and integrators.